Dan Gilbert is Vice President of Worldwide Reverse Logistics at Cisco Systems, Inc. His charter when joining Cisco in 2005 was to define and create a world-class reverse logistics organization. Dan’s global team is responsible for driving excellence in product recovery, receiving, inventory, and recycling operations, and for transforming returned product into value for Cisco shareholders.
Prior to joining Cisco, Dan was Vice President for Customer Service and Quality at Palm, Inc., where he was responsible for global call center operations, repair operations, product quality, and recovery and resale of channel returns. He directed Palm's global call center and repair center restructuring, implemented an integrated approach to channel returns management and resale, and developed processes to drive product quality into design and production.
Before Palm, Dan served as the Director of Delivery Operations for the Webvan Group, where he was responsible for nationwide courier operations and systems. He was previously a management consultant focused on operations and logistics management.
Dan holds a B.S. in Economics from the Massachusetts Institute of Technology, and sits on the advisory boards of the Reverse Logistics Association and the Service and Support Professionals Association (SSPA). Dan and his wife Judy reside in Portola Valley, California.
Past RLA Participation
• Topic - "Reverse Logistics and Support: The Wireless Challenge"
- Las Vegas 2005
• Keynote - "The Major Challenges Facing Reverse Logistics"
- Las Vegas 2006
• Keynote - "Unlocking Value in Reverse Logistics - Four Keys to
Delivering Bottom-Line Results - Las Vegas 2007
A Board of Advisors has been set up to monitor and assist the Reverse Logistics Association management team in making informed decisions.
Reverse Logistics Association's (RLA) Board of Advisors (BOA) is composed of up to 15 industry professionals with distinct functional expertise. RLA receives advice and council from the BOA collectively and taps their broad background of experience in the Supply Chain Aftermarket. All the members are veterans of the reverse logistics industry or event management and have a working relationship with RLA & Reverse Logistics Trade Shows (RLTS). The BOA are active participants in building the association, supporting third party relationships with OEM/ODM, Branded and Retail companies, and all have a professional interest in the association business objectives.
The BOA meets in a formal setting 3 times a year (at www.RLTShows.com). At these formal meetings the BOA comes prepared to discuss business plans of RLA and RLTS along with presentations on the latest market trends that they have observed in the Reverse Logistics industry. Reports from RLA/RLTS staff are made on the progress, changes and challenges since the last meeting. Regional Advisory Councils (Chapters) and Focus Committee reports are presented with announcements on any new services from RLA. These meetings last approximately 2 hours and are held generally before or after the evening reception for RLTS speakers and exhibitors.
The members of the BOA have input to steering the events & support services of RLA, so this role is very similar to Board level without having fiduciary responsibilities.
The BOA are from the following disciplines:
Listed are some BOA support functions:
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