Edwin is currently a Global Manager for Returns of Microsoft Devices – Zune and Xbox. In his position Edwin is responsible for development and enforcement of policies surrounding returns and all related costs to the returns and is also involved in the Customer Satisfaction Continuous Improvement Council. Working with Microsoft Call Center and the Microsoft Manufacturing Operations Edwin is driving the improvement of consumer satisfaction through agent assisted support and on-line support while managing the costs.
Prior to working for Microsoft Edwin worked for Jabil Global Services as the Director of IT Solutions, where he worked with various teams on the proposal and implementation of reversed logistics services for various companies at the Jabil factories around the world.
A Board of Advisors has been set up to monitor and assist the Reverse Logistics Association management team in making informed decisions.
Reverse Logistics Association's (RLA) Board of Advisors (BOA) is composed of up to 15 industry professionals with distinct functional expertise. RLA receives advice and council from the BOA collectively and taps their broad background of experience in the Supply Chain Aftermarket. All the members are veterans of the reverse logistics industry or event management and have a working relationship with RLA & Reverse Logistics Trade Shows (RLTS). The BOA are active participants in building the association, supporting third party relationships with OEM/ODM, Branded and Retail companies, and all have a professional interest in the association business objectives.
The BOA meets in a formal setting 3 times a year (at www.RLTShows.com). At these formal meetings the BOA comes prepared to discuss business plans of RLA and RLTS along with presentations on the latest market trends that they have observed in the Reverse Logistics industry. Reports from RLA/RLTS staff are made on the progress, changes and challenges since the last meeting. Regional Advisory Councils (Chapters) and Focus Committee reports are presented with announcements on any new services from RLA. These meetings last approximately 2 hours and are held generally before or after the evening reception for RLTS speakers and exhibitors.
The members of the BOA have input to steering the events & support services of RLA, so this role is very similar to Board level without having fiduciary responsibilities.
The BOA are from the following disciplines:
Listed are some BOA support functions:
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