In a new role at Philips North America beginning in 1998, Tony focused the consumer organization on activities to drive down returns and associated costs. With effective returns management processes in place for Philips in the USA, Tony assumed responsibility for maximizing asset recovery of all returned consumer goods. By utilizing strategic account alliances, product channelization, web based sales outlets and retail store partnerships, Tony specifically targeted the best avenues for reselling all returned goods.
Prior to this role Tony has held a variety of senior positions in the consumer electronics industry for over 30 years, including the last 21 years at Philips.
Other RLA Affiliations:
• Consumer Electronics Committee
Past RLA Participation
• Topic - "How Philips Reduced Returns" - Las Vegas 2005
• Topic - "Entitlements: Managing Costs on Returns and Warranties"
- Atlanta 2005 • Las Vegas 2006
• Keynote - "Reverse Logistics: Understanding The Business Impact of Returns:
Who Do We Serve?" - Amsterdam 2006
• Co-Presentor - "Entitlements: Managing Costs on Returns and Warranties"
- Amsterdam 2006
• Topic - "Returns Prevention at the Retail Level" - Las Vegas 2008
• Topic - "Returns Management Process" - Singapore 2008
• Topic - "Reverse Logistics: Understanding the Business Impact of Returns:
Who Do We Serve" - Salt Lake City 2008
• Topic - "Reverse Logistics - The generation of support and value add services"
- Las Vegas 2009
• Panel Moderator - "Efficient Returns Management"
- Amsterdam 2009
A Board of Advisors has been set up to monitor and assist the Reverse Logistics Association management team in making informed decisions.
Reverse Logistics Association's (RLA) Board of Advisors (BOA) is composed of up to 15 industry professionals with distinct functional expertise. RLA receives advice and council from the BOA collectively and taps their broad background of experience in the Supply Chain Aftermarket. All the members are veterans of the reverse logistics industry or event management and have a working relationship with RLA & Reverse Logistics Trade Shows (RLTS). The BOA are active participants in building the association, supporting third party relationships with OEM/ODM, Branded and Retail companies, and all have a professional interest in the association business objectives.
The BOA meets in a formal setting 3 times a year (at www.RLTShows.com). At these formal meetings the BOA comes prepared to discuss business plans of RLA and RLTS along with presentations on the latest market trends that they have observed in the Reverse Logistics industry. Reports from RLA/RLTS staff are made on the progress, changes and challenges since the last meeting. Regional Advisory Councils (Chapters) and Focus Committee reports are presented with announcements on any new services from RLA. These meetings last approximately 2 hours and are held generally before or after the evening reception for RLTS speakers and exhibitors.
The members of the BOA have input to steering the events & support services of RLA, so this role is very similar to Board level without having fiduciary responsibilities.
The BOA are from the following disciplines:
Listed are some BOA support functions:
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