Research Documents

Product Categories

Search all RLA reports, white papers, and products. Refine your search by entering potential words from the title or description.

White Papers

21st Century Leadership

Presentation that describes influence and leadership transformation, as well as a transformation success strategy. (38 pages)

Author: Roy Fain, Johnson, Fain & Rhode, LLC

$95Item Details »

Login to see if your RLA membership offers this item for a free or reduced price


4 Reverse Logistics Software Challenges your Software must deal with- by IFS

4 REVERSE LOGISTICS SOFTWARE CHALLENGES YOUR SOFTWARE MUST DEAL WITH, BY TOM DEVROY, SENIOR PRODUCT EVANGELIST, IFS

$0Item Details »

Login to see if your RLA membership offers this item for a free or reduced price


Balanced Scorecard Tool for Effective Performance Management

The goal in any performance measurement system is to clearly give management data from many perspectives to make more informed decisions. The author has provided this performance measurement system to emphasize fact-based management in managing the human resources of a company. In too many instances, managers have had a tendency to "paint the message" giving Senior Management what they wanted to hear instead of what they need to hear. This package contains an informational presentation and the templates required to create a Balanced Scorecard system. (15 pages)



Author: Roy Fain, Johnson, Fain & Rhode, LLC

$895Item Details »

Login to see if your RLA membership offers this item for a free or reduced price


Big Data, Data Analytics and Reverse Logistics WHITE PAPER

Big Data, Data Analytics and Reverse Logistics by Joe Walden, Supply Chain Management at The University of Kansas

$49Item Details »

Login to see if your RLA membership offers this item for a free or reduced price


Corecentric and Ellen MacArthur Foundation share - Remanufactured & Refurbished Parts: Busting myths surrounding their impact on new product sales

Remanufactured & Refurbished Parts: Busting myths surrounding their impact on new product sales
Ellen MacArthur Foundation recently published this White Paper that RLA Member, CoreCentric, helped develop on selling remanufactured/refurbished products.

$0Item Details »

Login to see if your RLA membership offers this item for a free or reduced price


Creating Value from Returns: The Design of Closed Loop Supply Chains


This White Paper presents an extensive analysis and an evaluation of the Reverse Logistics / Closed Loop Supply Chains (RL/CLSC). The author discusses the different aspects of the CLSC and presents Lessons Learned. (37 pages)

Author: Dr. Harold Krikke, CentER Applied Research, Tilburg University

$99Item Details »

Login to see if your RLA membership offers this item for a free or reduced price


Creative Six Sigma Training

A description of the process of developing a Six Sigma program in your company. Presentation from the RLTS Las Vegas 2004 Six Sigma Seminar. (112 pages)

Presenter: Natalie Rhode, Johnson, Fain & Rhode, LLC

$495Item Details »

Login to see if your RLA membership offers this item for a free or reduced price


Critical Issues in Establishing RL Programs


Critical Issues in Establishing Reverse Logistics programsReport that examines issues related to establishing an RL program. (7 pages)

Author: Jade Lee, Executive Vice President, Supply-Chain Services, Inc. (SSI)

$49Item Details »

Login to see if your RLA membership offers this item for a free or reduced price


DMAIC Overview: Problem Solving Forms and Manager's Guide to Tollgate Reviews

An overview of the steps in the structured DMAIC problem-solving methodology. In addition, the author provides four common forms used during a DMAIC. A "Manager's Brief Guide to Tollgate Reviews" supplements the material. (24 pages)

Author: Roy Fain, Johnson, Fain & Rhode, LLC

$59Item Details »

Login to see if your RLA membership offers this item for a free or reduced price


Eco-Footprints in Closed Loop Supply Chains

Paper by Dr. ir Harold Krikke, Open University, The Netherlands


Many people associate the area with greening supply chains and environmental legislation. Indeed, EU legislators increasingly hold original supply chain players responsible for the collection and recovery of product's once they have reached their final life cycle, and also legislation with respect to the use of hazardous contents and extended consumer warranty rights.

As part of this, EU member states have to follow guidelines for implementation of European environmental policies. A number of so-called priority waste streams have been defined and directives are in force, amongst which packaging (1994/1999), Vehicles (2000) and Waste of Electrical and Electronical Equipment (WEEE) (submitted 2001). In preparation are directives for demolition waste, tires, health care waste and hazardous waste. There are also special directives to reduce or prevent landfill and incineration (1994/1999) and reduction or ban of waste transportation (1994/2007).

$99Item Details »

Login to see if your RLA membership offers this item for a free or reduced price


FedEx Supply Chain The Retailer’s Atlas for Omnichannel Returns

A strategic roadmap for navigating reverse logistics in the new retail reality.

$0Item Details »

Login to see if your RLA membership offers this item for a free or reduced price


How to Effectively Implement a Six Sigma Program

Presentation from the RLTS Las Vegas 2004 Six Sigma Seminar that describes the process of developing a Six Sigma program in your company. (137 pages)

Author: Mark and Natalie Rhode, Johnson, Fain & Rhode, LLC

$395Item Details »

Login to see if your RLA membership offers this item for a free or reduced price


Improving Reverse Logistics Practices for Consumer Electronics

Joel Jacobs, Vice President of Operations at Millennium 3000 Ltd. and colleagues discuss approaches for improving reverse logistics practices in the Consumer Electronics industry.

$99Item Details »

Login to see if your RLA membership offers this item for a free or reduced price


New Strategic Assessment of the U.S. Fourth Party Service Market


This White Paper presents an analysis of Reverse Logistics depot repair market for persons interested in a general discussion about the structure and competitive forces within the industry. The author discusses each major product segment within the industry. (29 pages)

Author: D. F. Blumberg & Associates, Inc.

$495Item Details »

Login to see if your RLA membership offers this item for a free or reduced price


Quantifying the Business Cost of Independent Repair Vendors and their Impact on Service Quality in the Telecommunications Industry

White Paper by Michael Blumberg, Blumberg Advisory Group, Inc.



The aftermarket services industry has experienced an increased level of competition in recent years as the result of the emergence of independent repair vendor (IRV) providers. These organizations have made an attempt to gain market share from OEM repair organizations by offering repair services and refurbished products at competitive prices, which maybe as much as 10% to 30% lower than the same services offered by the OEM. One of the most often cited benefits by IRVs for using their services is the potential cost savings to the customer. To counter this competitive threat, OEMs have promoted that quality and support for the duration of the equipment life increases cost and is reflected in their service fees. In essence, OEM repair organizations, who view aftermarket services as a profitable business, have been known to make claims that IRVs do not possess the same capabilities and resources as the OEM, and thus, do not
offer them same quality levels of service which in turn is more costly to the customer in the long run.

$99Item Details »

Login to see if your RLA membership offers this item for a free or reduced price


Reverse Logistics - The New Opportunity in the Supply Chain

This paper explores the problem of managing returns and identifies some key areas of opportunity for customer service improvement, asset management, product life-cycle management and administrative cost recovery. (22 pages)

Author:
Emily Rodriguez, VP Program Management, E-Boomerang

$49Item Details »

Login to see if your RLA membership offers this item for a free or reduced price


Six Sigma Calculator


Six Sigma CalclulatorThis Six Sigma Calculator calculates of the current Sigma Level of a product or operation and approximates the Cost of Poor Quality. (2 pages)

Author: Natalie Rhode, Johnson, Fain & Rhode, LLC

$49Item Details »

Login to see if your RLA membership offers this item for a free or reduced price


Strategies to Optimize ROI through RL


Strategies to Optimize ROIReport describing the use of RL strategies to optimize ROI. (6 pages)

Author: Jade Lee, Executive Vice President, Supply-Chain Services, Inc. (SSI)

$49Item Details »

Login to see if your RLA membership offers this item for a free or reduced price


Taking the Complexity Out of the Reverse Logistics Relationship: A View from Both Sides of the Table (Presentation)

An overview of Best Practices for OEM's and 3rd Party Service Providers. Presentation from the RLTS Las Vegas 2004 Outsourcing Seminar. (32 pages)

Presenter: Al Davis, Reverse Logistics Association

$149Item Details »

Login to see if your RLA membership offers this item for a free or reduced price


Taking the Complexity Out of the Reverse Logistics Relationship: A View from Both Sides of the Table (Supporting Documents)

An overview of Best Practices for OEM's and 3rd Party Service Providers. Supporting documents from the RLTS Las Vegas 2004 Outsourcing Seminar. (27 pages)

Author: Al Davis, Reverse Logistics Association

$249Item Details »

Login to see if your RLA membership offers this item for a free or reduced price


The Impact of the WEEE Directive for Professional Markets

Paper by Dr. ir Harold Krikke, Open University, The Netherlands


Advances in technologies, shortening life cycles and globalisation of economies have led to a massive growth of discarded consumer electronics products. In Europe alone, the annual volume of e-waste generated is estimated around 6-7 million tons per year (INSEAD, 2004). Therefore, quite a few national recovery systems are already in place for years, for example in the Netherlands, Belgium and Sweden. According to the Directive 2002/96/EC (European Commission, 2003) of the European Union on Waste Electrical and Electronics Equipment (WEEE), all EU member states must have an operational End Of Life recovery system as of August 13, 2005 (EU, 2003).

$99Item Details »

Login to see if your RLA membership offers this item for a free or reduced price


The Top 5 Characteristics of Successful Repair Depot Operations for Product-Based Service Businesses - by IFS

THE TOP 5 CHARACTERISTICS OF SUCCESSFUL REPAIR DEPOT OPERATIONS FOR PRODUCT-BASED SERVICE BUSINESSES BY TOM DEVROY, SENIOR PRODUCT EVANGELIST, SERVICE MANAGEMENT, IFS

$0Item Details »

Login to see if your RLA membership offers this item for a free or reduced price